Zach Ward

Recent work

Quick hits

One-off examples of deliverables, working style, types of work, etc. More detailed work can be found below this section.

Intro slide for an executive presentation I co-created alongside a product manager. I was instrumental in architecting what a Paid Ads program could look like from the business side as well as in creating mockups for what specific program features could look like.
Intro slide for an executive presentation I co-created alongside a product manager. I was instrumental in architecting what a Paid Ads program could look like from the business side as well as in creating mockups for what specific program features could look like.

Part of a flow that gave users the ability to schedule a live “virtual tour” with a dealer representative of a Hyundai vehicle.
Part of a flow that gave users the ability to schedule a live “virtual tour” with a dealer representative of a Hyundai vehicle.
Part of a mobile design for a page meant to educate potential customers about offerings specific to various industries. Had to consider scalability given pages were being built in AEM and would be authorable (multiple industries using the same template). I linked the full page (and more) further down the page.
Part of a mobile design for a page meant to educate potential customers about offerings specific to various industries. Had to consider scalability given pages were being built in AEM and would be authorable (multiple industries using the same template). I linked the full page (and more) further down the page.

A project plan I put together for a short engagement. I oversaw a junior designer’s work and ensured that she had everything she needed to be successful: provided design guidance when necessary, helped facilitate communication between design and engineering, and provided support on client calls as needed.
A project plan I put together for a short engagement. I oversaw a junior designer’s work and ensured that she had everything she needed to be successful: provided design guidance when necessary, helped facilitate communication between design and engineering, and provided support on client calls as needed.

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Two parts of a journey envisioning an ideal future customer experience. I’ve linked a full journey further down the page.
Two parts of a journey envisioning an ideal future customer experience. I’ve linked a full journey further down the page.

My typical approach to file setup in Figma.
My typical approach to file setup in Figma.

Encouraging users to compare Hyundai vehicles against similar competitor models.
Encouraging users to compare Hyundai vehicles against similar competitor models.

Output of working with a UX manager to define design process & team structure. Part of a larger set of deliverables.
Output of working with a UX manager to define design process & team structure. Part of a larger set of deliverables.

Work area for an ad-hoc brainstorm. There was a lack of communication between stakeholders, so I set up a very informal synchronous work session to get everyone in the same space and put some thoughts down on paper.
Work area for an ad-hoc brainstorm. There was a lack of communication between stakeholders, so I set up a very informal synchronous work session to get everyone in the same space and put some thoughts down on paper.

Example of component buildout in Figma.
Example of component buildout in Figma.

Detailed Hits

Metrolinx Customer Journey

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I worked with a product manager to create 5 different “ideal future state” customer journeys for Metrolinx. We worked collaboratively with our stakeholders to ensure the ideas we brainstormed and did detailed thinking about were aligned with their needs and goals.

I brainstormed features, presented to clients, at times co-created with stakeholders and / or with my product manager counterpart, and created all the visual assets / final presentation. This is one of five similar journeys we created aligned to different trip purposes.

Open PDF 📁

Lowe’s Post-Purchase Experience

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I was part of a team tasked with envisioning and designing an improved post-purchase experience for Lowe’s customers. Lowe’s knew there was opportunity in the post-purchase and re-engagement space (specifically in terms of creating loyalty and reducing call center volume). We worked with Lowe’s product and experience teams to ideate on, design and test experiences capitalizing on this opportunity area.

I led UX for one of the tracks of work we created: Order History & Tracking.

Open PDF 📁

Sketches through Mocks

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Illustrating both some design outputs as well as a small part of the design process that can be shown visually.

See the Work

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